Frequently Asked Questions
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Wedding Video FAQ's
When will I receive my wedding video?
What if there's something in it I want out?
I don't have enough money! What other options do you have?
When do I pay?
Are there any hidden expenses?
How far will you travel?
When will I receive my wedding video?
You will usually receive your wedding video around 2 weeks after your wedding. However, if we're really busy then we may take a little longer because we don't want to rush through it.
What if there's something in it I want out?
It's very rare that someone will want something changed, our customers typically, about 99 percent of the time, love their wedding video just like we made it first time around! However, we understand that there may be that certain family member that has to say something in particular that just rubs you wrong. So, we have a policy in place to cover it. We understand and will work to make changes that are reasonable provided you give request the changes within a week after receiving your wedding video.
I don't have enough money! What other options do you have?
On an occasion we may offer smaller packages. However, because someone may be getting married on the same day and willing to pay for our complete standard package we prefer to not do this. If it's a last minute deal and we're not booked though we're definitely more flexible.
When do I pay?
To book Neofilm Productions to do your wedding video we may ask for either a $150 deposit plus travel or 10 percent contingent on the type of wedding and location. The difference may be paid on the day of your wedding or any time before by cash, Pay Pal, or check. When paying with checks we may wait until it clears before we start editing, require payment in full 2 weeks before the day, or have some other contingency in place.
Are there any hidden expenses?
The only other expenses may be for travel time and any other expense incurred to do your wedding video. Typically however there are no other charges then the cost of shooting and travel time. Travel expenses are calculated based on time and how many videographers/assistants we're sending to your wedding.
How far will you travel?
We'll go wherever you want to pay us to go! We've done videos in North Carolina, South Carolina, California, Florida, Tennessee, Virginia, Atlanta, and more...
Business Video FAQ's
When will I receive my video?
What if there's something in it I want out?
When do I pay?
Are there any hidden expenses?
How far will you travel?
When will I receive my video?
Depending on the project you may receive your video in the same day of the shoot or usually around 2 weeks after your video has been shot. Call so we may discuss your specific needs.
What if there's something in it I want out?
It's very rare that someone will want something changed, our customers typically, about 99 percent of the time, love their videos just like we made it first time around! However, we understand there are exceptions. So, we have a policy in place to cover it. We understand and will work to make changes that are reasonable provided you request the changes within a week after receiving your video.
When do I pay?
To book us to do your video we may ask for either a $150 deposit plus travel or 10 percent contingent on the type of Video. The difference may be paid on the day of your Video or any time before by cash, Pay Pal, or check. When paying with checks we may wait until it clears before we start editing.
Are there any hidden expenses?
The only other expenses may be for travel and any other expenses incurred to do your video. Other than that there's typically no other charges then the cost of shooting and travel. Travel expenses are calculated based on time and how many videographers/assistants we're sending your way.
How far will you travel?
We'll go wherever you want to pay us to go! We've done videos in North Carolina, South Carolina, California, Florida, Tennessee, Virginia, Atlanta, and more...
Music Video FAQ's
When will I receive my Music video?
What if there's something in it I want out?
I don't have $275 per song to spend! What other options do you have?
Are there any hidden expenses?
When will I receive my Music video?
You may receive your music video on DVD and see it on YouTube in the same day, but for safety we say you will usually receive your Music video around 2 weeks after your Music Video has been shot. However, if we're really busy then we may take a little longer because we don't want to rush through it.
What if there's something in it I want out?
It's very rare that someone will want something changed, our customers typically, about 99 percent of the time, love their Music video just like we made it first time around! However, we understand there are exceptions. So, we have a policy in place to cover it. We understand and will work to make changes that are reasonable provided you request the changes within a week after receiving your music video.
I don't have $275 per music video to spend! What other options do you have?
Don't worry, we'll work with you. If you want to spend more or less! If you want to have more coverage we can have as many cameras going on as you like! If you want to spend less money we can cover less, use less people, less equipment, and eventually we may be able to meet virtually any of your budget needs.
When do I pay?
To book us to do shoot your Music video we may ask for either a $150 deposit or 10 percent contingent on the type of Music Video. The difference may be paid on the day of your Music Video or any time before by check or cash.
Are there any hidden expenses?
The only other expenses may be for travel and any other expenses incurred to do your video. Other than that there's typically no other charges then the . Travel expenses are calculated based on time and how many Neofilm Staff are driving to your Music.
How far will you travel?
We'll go wherever you want to pay us to go! Charlotte Music Video has done videos in North Carolina, South Carolina, California, Florida, Tennessee, Virginia, Atlanta, and more...
Website Design FAQ's
How will I update my static site?
What is a domain name & hosting?
What's the difference between your hosting and cheaper hosting?
How will I update my static site?
Static sites need to be updated by us. Simply e-mail us the change and we'll make it for you. If you feel the need to update portions of your static site independent of first sending the changes to us then we may need to implement some widgets or set up a "dynamic site" for you. Just tell us what you need and we'll make it happen.
What is a domain name & hosting?
A website needs 3 things; a domain name, to be designed, and hosted somewhere. A domain name is the name after www. and may be anything you want that is available. We work with you to find and acquire the best domain available. We also take a unique approach in finding a really powerful domain names directed that are targeted to your market.
The design is the layout we can make for you. The design may be graphics and how the sites' elements and navigation are laid out.
For your site to be accessed through the world wide web you will need to have it "hosted" on a remote computer (server) that stays live. The server has a monthly cost associated with it. The price you pay is contingent on your specific needs. Static sites require less server power than dynamic site.
See the "Pricing" page for more details.
What's the difference between your hosting and cheaper hosting?
The site may be hosted whereever you like. However, hosting it somewhere else we'll require someone else setting that up and maintaining it. Furthermore, this may result in additional fees. Just let us know what you want and we'll work out a plan for you.
Hosting with us enables us to maintain your site when we to. The capital we build from this is invested into our company for overhead and equipment upgrades. We may also use it for server upgrades.
Lastly, if you let your payment lapse we typically don't just shut down your site. We'll try and contact you and keep hosting your site until we know what you need.
Printing Design FAQ's
How will I receive a proof?
How long will printing take?
How will I receive a proof?
All proofs are sent via e-mail as a PDF. You will need Adobe Reader. You may download it by clicking here.
Neofilm will first send you a proof. After you have affirmed that the work is done correctly we will send the project to the printer. After the printer has set up the job they will send you one last proof. You will have another chance to look it over. Be sure that EVERYTHING is correct, like how the graphics are laid out, the spelling, grammar, etc...
Make sure EVERYTHING is right in your quote too! That is, in addition to the cost and quantity review the dimensions and other elements of your order (e.g. lamination, folds, etc...).
How long will printing take?
This depends on a variety of things. It's important to be prompt in responding to your proof and quote. The printing company will probably e-mail this to you. You will need to carefully review the proof and bring any corrections needing to us immediately. After you receive a proof that is absolutely ready then you may get a more accurate time frame as to when your printing work will be done.
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