Frequently Asked Questions
What if there's something in it I want out?
I don't have $875 to spend! What other options do you have?
Are there any hidden expenses?
When will I receive my video?
For some video projects we may have it done and on DVD or YouTube in the same day! For bigger projects, like wedding and concerts you will usually receive your video around 2 weeks after your event. However, if we're really busy then we may take a little longer because we don't want to rush through it.
What if there's something in it I want out?
It's very rare that someone will want something changed, our customers typically, about 99 percent of the time, love their video just like we made it first time around! However, we understand that there may be that certain family member that has to say something in particular that just rubs you wrong. So, we have a policy in place to cover it. We understand and will work to make changes that are reasonable provided you give request the changes within a week after receiving your video.
I don't have $875 to spend! What other options do you have?
Don't worry, we'll work with you. If you want to spend more or less! If you want to have more coverage we can have as many cameras going on as you like! If you want to spend less money we can cover less, use less people, less equipment, and eventually we may be able to meet virtually any of your budget needs.
When do I pay?
To book shelbyvideo.com to do your video we may ask for either a $150 deposit or 10 percent contingent on the type of event. The difference may be paid on the day of your video shoot or any time before by check or cash.
Are there any hidden expenses?
The only other expenses may be for travel and room. Other than that there's never been any other charges. Travel expenses are calculated based on time and how many Neofilm Staff are driving to your event.
How far will you travel?
We'll go wherever you want to pay us to go! ShelbyVideo.com has done videos in Shelby North Carolina, Charlotte North Carolina, and videos all over North Carolina and South Carolina. We've done video production services for individuals all over North America in places such as California, Florida, Tennessee, Virginia, Atlanta, and more...